BazaarVoice's 2019 Shopper Experience Index found that customers who interact with positive reviews and ratings spend 157% more money, while 52% had greater brand loyalty. Higher brand and product ratingsīrand and product ratings are equally important as a source of feedback and for customer acquisition.
#Google yelp how to#
If you don't know how to respond to reviews, here are some positive review response examples to get you started. The same BrightLocal research found that 89% of consumers are highly likely or fairly likely to use a business that follow up with and responds to all reviews-both positive and negative. At the end of the day, reviews can help them make the final leap.Įven then, having many positive reviews isn't enough. Customers, especially new ones, use your reviews to get more information about your brand and product. We know that online transactions are all about trust. You need positive reviews to shape customer perception and drive brand credibility and trustworthiness. Customers decide whether or not to buy from you even before they set foot in your store. In online business, your online reputation precedes you. Having lots of positive reviews helps you to grow your brand visibility and conversion rates.Īccording to HubSpot's sales flywheel model, when delighted customers become brand advocates, you get a cyclic effect that produces momentum for your business to grow.Īsking customers for reviews is an affordable and high-return strategy with benefits that include: Improved reputation
And BrightLocal found that 81% of consumers use Google to evaluate local businesses, a leap from 63% the previous year.Ĭustomers are your best marketers because most consumers trust online reviews as much as recommendations from friends. Why are good reviews important for your business?Ĭhances are that you have yourself relied on business or product reviews to help make a good purchase decision.Īccording to statistics curated by Oberlo, 89% of consumers around the world consult reviews before making a purchase. We will show you how to request for a Google review through email, SMS, or phone, complete with examples and templates you can use today. The template you will use to ask for Google reviews from your customers can work magic if you implement the tips in this detailed guide. To start with, you need to develop a strategy that helps you ask for Google reviews at the right time, in the right way, and from the right customers. Knowing how to ask for a Google review is the key to unlocking lots of positive reviews that boost your online presence sales revenue. Luckily, happy customers are usually more than happy to leave you a positive testimonial.
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